Quality Management
We can support you in achieving the quality management principles according to ISO 9000:2005 and
ISO 9004:2009.
Principle 1 – Customer focus
Principle 2 – Leadership
Principle 3 – Involvement of people
Principle 4 – Process approach
Principle 5 – System approach to management
Principle 6 – Continual improvement
Principle 7 – Factual approach to decision making
Principle 8 – Mutually beneficial supplier
Relationships
Document describing the 8 quality principles on: